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Frequently Asked Questions
Finding the right moving company can feel overwhelming — especially with so many options out there and no easy way to tell who is actually going to show up and do the job right. We get it.
That is exactly why we put this page together. Whether you're looking for residential movers, commercial movers, apartment movers, long distance moving services, same day movers, or a professional move-out cleaning service — we're here to answer every question you have before you ever pick up the phone.
Browse the frequently asked questions below to get the honest answers you need, and call 877-317-3196 now to receive your free quote.
Yes, absolutely. We carry a $2 million General Liability insurance policy and a $50,000 Cargo Insurance policy that fully protects your belongings from the moment we touch them until they arrive at your new location. We are also fully licensed as a moving company. You can hire us with complete confidence knowing your home, your furniture, and everything you own is protected every step of the way.
Yes. Every member of our team shows up in a Mover Mentality company shirt and black or beige pants or shorts. You will always know exactly who is at your door, and our professional appearance reflects the professional service we deliver on every single move.
No. We do not require any deposit or money upfront to schedule your move. You can book your moving date with us today and pay nothing until the job is done. No credit card holds, no booking fees, no surprises.
We accept cash, money orders, credit cards, debit cards, CashApp, Venmo, and Zelle for your convenience. We want paying for your move to be just as easy and stress-free as the move itself.
Because we show up on time, charge what we quote, and treat your belongings like they're our own. Over 70% of our monthly business comes from repeat customers and referrals — people who have used us before or were sent to us by someone who has. We're a locally owned and operated moving company with a 95% customer satisfaction rating, fully licensed and insured, available 7 days a week, and we save our customers an average of 30% compared to other local moving companies. There is no hidden fee, no fuel surcharge, and no surprise charges for stairs or elevators. What you're quoted is what you pay.
The cost to hire local movers nationally averages $120 to $180 per hour for a two person crew (when including their box-truck) according to current 2026 data from ConsumerAffairs, HomeAdvisor, and Thumbtack. That base rate sounds straightforward until the final invoice arrives with fuel surcharges of $50 to $150, stair charges of $50 to $75 per flight, elevator fees, furniture disassembly charges, travel time billed at the full hourly rate, and weekend premiums layered on top. A competitor advertising $120 per hour can easily produce a final bill of $900 to $1,100 or more on a five hour move once every add-on is tallied.
Mover Mentality charges $120 per hour for a two-mover team and that is the complete cost of your move — not the starting point. No fuel charge. No truck fee. No stair charges. No elevator fees. No furniture disassembly or reassembly fee. No weekend premium. No equipment or supplies charge. What you see on our pricing page is what appears on your final invoice every single time without exception.
On that same five hour move a competitor billing $150 per hour plus fuel, truck, stair, and disassembly fees charges $1,100 or more. Mover Mentality charges $600 plus a max 1 hour round trip travel fee. This travel fee covers a capped 30 minutes of travel time to your home to begin your move, then 30 minutes back to our office upon completion. That difference is not an estimate. It is the math that plays out for customers in every moving market across the country every single day. View our full pricing page to see every rate we charge before you book, then schedule your move instantly on our Book My Move page with no deposit required.
We recommend booking at least 2 to 3 weeks in advance whenever possible, especially if you're moving on a weekend or at the end of the month — those dates fill up the fastest locally. That said, we do offer same day moving services when availability allows, so if you're in a pinch give us a call first thing in the morning and we'll do everything we can to make it happen.
"No. Mover Mentality never charges extra for stairs, elevators, long carries, or heavy items. Our flat hourly rate covers everything — no matter what floor you are on or how many flights of stairs are involved. What we quote is what you pay, period."
Yes. Our full-service packing team will pack your entire home or business from top to bottom so you don't have to lift a finger. We use professional packing materials to protect everything from fragile items and electronics to furniture and appliances. Partial packing is also available if you just need help with certain rooms or items.
We offer same day movers when availability allows. Call us at 877-317-3196 as early as possible and we will do our best to accommodate you. We are available 7 days a week including weekends and holidays.
Yes. Apartment and condo moving is one of our most requested services locally. Our crews handle everything from small studio apartments to large multi-bedroom units including high-rise buildings, gated communities, third-floor walk-ups, and complexes with elevator access. No extra charges apply for any of these situations.
Yes. We are available 7 days a week including Saturdays and Sundays at no additional charge. Weekend availability is one of the biggest reasons Tampa Bay residents choose us — most of our customers work during the week and need to move on a weekend, and we never penalize you for that.
Yes. We handle long distance moving, interstate moves, and out of state moves for customers anywhere in the continental United States. We'll deliver your belongings in 5 business days or less, versus other companies that deliver within 2 - 4 weeks. You will also receive a dedicated Moving Manager for your entire relocation, and we never charge extra for fuel or mileage.
Yes. We offer professional move-out cleaning and move-in cleaning services for homeowners, renters, and landlords throughout the area. Our cleaning team deep cleans kitchens, bathrooms, baseboards, appliances, floors, and all high-traffic areas so the property is spotless and ready for the next occupant or inspection.
Getting a quote is fast and easy! Call us at 877-317-3196 and one of our moving experts will get you a free estimate in 60 seconds or less. You can also fill out the quick form on our website, and we will get back to you right away. There is no obligation to hire us and no deposit required to book your move.
A local move generally refers to any relocation within the same metro area, or generally within the state. A long distance move typically refers to any move crossing state lines or relocating to a different region of the country. We handle both — local moves are billed hourly, while long distance moves are typically quoted at a flat rate based on distance and the size of your home.
Yes. Our junk removal service helps homeowners and businesses clear out old furniture, appliances, boxes, and unwanted items before, during, or after a move. Our pricing covers labor, fuel, trucks, trailers, and disposal with no hidden fees. It's a great way to start fresh in your new space without dragging everything you don't need along with you.
CALL 877-317-3196 TODAY!
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